Privacy Policy

Secondhand Hero (referred to as "we", "us", or "our") values and respects the privacy of the people we deal with. This Privacy Policy (Policy) describes how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. This includes information or an opinion that personally identifies you either directly (e.g., your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we may collect includes:

  • Name

  • Mailing or street address

  • Date of birth

  • Email address

  • Phone number

  • Vehicle details

  • Other relevant information related to car purchases.

How do we collect your personal information?

We collect your personal information directly from you when you:

  • Interact with us over the phone

  • Interact with us online

  • Subscribe to our mailing list

  • Volunteer information during the car-buying process

  • Apply for a position with us as an employee, contractor, or volunteer

How do we use your personal information?

We use personal information for many purposes, including:

  • Delivering a more personalized experience and service offering

  • Improving the quality of the services we offer.

  • Handling transactions and arranging for vehicle delivery

  • Internal administrative purposes

  • Marketing and research purposes

Disclosure of personal information to third parties

We may disclose your personal information to third parties, including:

  • Our third-party service providers (e.g., mechanics, delivery services)

  • Our IT service providers

  • Our professional advisors

  • Payment processors

  • Private sellers of vehicles

Online activity

Cookies

Our website uses cookies to enhance your experience. A cookie is a small file that helps us recognise when your device has visited our site before. If you do not wish to use cookies, you can change the settings on your internet browser, but this may affect your experience on our site.

Website analytics

We use Google Analytics 4 and Google Ads to help us understand visitor traffic and improve our services. This data is largely anonymous, but under certain circumstances, it may be possible to connect it to individual users.

Direct marketing

We may send you direct marketing communications about our services if you have requested or consented to receive such communications. We will not do so if you tell us not to by following the "unsubscribe" instructions in the communication.

How to access and correct your personal information

You can request access to or correction of the personal information we hold about you by contacting us. We will usually respond to such requests within 3 days.

Links to third-party sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party sites and encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how we handles your personal information, please contact us at:

  • Email: roger@secondhandhero.com.au

  • Contact number: 0425 808 899

Please allow up to 7 days for us to respond. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Last reviewed 11 September 2024